Aristocrat is looking for a Field Service Engineer to ensure customer satisfaction by providing on-site technical service for slot machines and related gaming products in Austria. This fully remote position places you at the forefront of our customer operations.

What You'll Do

Install, convert, repair, and de-install gaming machines, signs, and controllers.
Coordinate and pre-plan all installation and service schedules for your geographic territory.
Provide direct customer support for training, parts purchasing advice, and preventative maintenance.
Assist customers in person or by phone regarding technical challenges, reporting trends and needs to management.
Liaise with customer representatives and management on product performance, service scheduling, and operational issues.
Lead service activities and cases to ensure timely and successful resolution of customer concerns.
Maintain a neat and tidy workplace at customer sites and complete monthly reporting on field issues.
Monitor system-related issues on platforms to ensure actions are taken to resolve customer problems.
Perform software burning as an ongoing job.
Carry out other reasonable ad hoc duties as requested by management.

What We're Looking For

Demonstrated problem resolution skills and ability to learn.
In-depth understanding of Digital Electronics.
Familiarity with networking technologies and issue resolutions.
Understanding of all Microsoft Office Suite products.
Excellent verbal and written communication and customer service skills.
Must be organized, detailed, goal and results driven.
Ability to collaborate and connect with all levels of management.
Timely understanding and execution of instructions when assigned a task.
Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day.
Willingness to work extended hours, be on call for dispatch, and work variable shifts.
Capability to perform a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone.
Self-motivated and self-disciplined.
Ability to acquire gaming licenses in approved jurisdictions and hold a valid passport and driver’s license.
Ability to maintain confidentiality of company, product, and employee information.
Commitment to follow all lawful employer safety and health rules.

Nice to Have

Formal electronics qualifications.
Industry-related experience.
Successfully completed professional training courses or industry certification.

Benefits & Compensation

Robust benefits package.
Global career opportunities.

Work Mode

This is a fully remote position based in Austria.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.