About the Role
The specialist will deliver hands-on technical support for diagnostic instruments, train clients, troubleshoot issues, and ensure seamless operation in laboratory environments.
Responsibilities
- Provide on-site and remote technical support for diagnostic equipment
- Conduct instrument installations and performance validations
- Deliver comprehensive training to laboratory staff on system operation
- Troubleshoot hardware and software issues promptly
- Collaborate with clients to resolve operational challenges
- Ensure instruments meet performance specifications
- Document service activities and client interactions
- Assist with onboarding new clients
- Support sales team with technical demonstrations
- Respond to urgent service requests in a timely manner
- Maintain familiarity with product updates and enhancements
- Perform routine maintenance and calibration procedures
- Coordinate with internal teams to escalate complex issues
- Follow safety and compliance protocols during field visits
- Track and report equipment performance trends
- Participate in continuous professional development
- Adhere to service level agreements
- Communicate technical information clearly to non-technical users
- Support quality assurance initiatives
- Assist in validating system upgrades
Nice to Have
- Experience with veterinary diagnostic platforms
- Background in molecular or clinical laboratory testing
- Prior work with automated analyzers
- Knowledge of LIMS or data management systems
- Certification in biomedical equipment technology
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid with field-based responsibilities
Team
Part of a regional technical support team collaborating with sales and service departments
About the Role
This position plays a critical role in ensuring clients achieve maximum value from diagnostic instrumentation through expert technical guidance and responsive support.
What You’ll Do
Deliver on-site training, perform installations, troubleshoot technical issues, and maintain strong client relationships to support long-term success.
Not available
