SanDisk is hiring a Principal Field Application Engineer to be the primary technical liaison between customers and our product development teams. You will manage product qualification, lead technical engagements, and resolve complex issues to ensure customer success.
What You'll Do
- Manage all aspects of product qualification and related activities.
- Work with customers to define qualification plans, sample requirements, and design/feature needs, communicating them internally.
- Understand customer qualification processes and target applications.
- Lead qualification and technical meetings with customers.
- Coordinate with product and development teams on Concept and Design Reviews.
- Lead the team in resolving technical issues and work with cross-functional teams on solutions.
- Represent and advocate for customer needs and priorities to internal teams.
- Provide expert technical support and documentation.
- Debug and perform first-level failure analysis.
What We're Looking For
- BS or MS in Computer Science, Engineering, or equivalent experience.
- More than six years in a technical customer-facing role.
- Familiarity with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, and Linux OS.
- Working knowledge of SSD and NAND along with SAS/SATA/NVMe interfaces.
- Experience with debugging, analyzing, and resolving storage-related issues.
- Excellent interpersonal, communication, and project management skills.
- Experience creating failure analysis reports and 8D reports.
Nice to Have
- Experience with protocol analyzers.
Technical Stack
- SSD, NAND
- SAS/SATA/NVMe interfaces
- Linux OS
- Cloud storage architectures
- Protocol analyzers
Team & Environment
You will work closely with cross-functional teams and internal product/development teams to drive customer success.
Benefits & Compensation
- Compensation range applicable for jobs performed in California, Colorado, New York, or remote jobs performable in those states.
- Eligible for Long-Term Incentive (LTI) program consisting of restricted stock units (RSUs) or cash equivalents.
- Paid vacation time and sick leave.
- Medical, dental, and vision insurance.
- Life, accident, and disability insurance.
- Tax-advantaged flexible spending and health savings accounts.
- Employee assistance program.
- Voluntary benefits: supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity.
- Tuition reimbursement and transit benefits.
- Applause Program and employee stock purchase plan.
- SanDisk's Savings 401(k) Plan.
SanDisk is committed to providing equal opportunities to all applicants and employees and does not discriminate based on protected characteristics. We thrive on diversity and are committed to an inclusive environment where every individual belongs.
