Experian was looking for an Experian Director, Unemployment Enablement | SmartRecruiters

Director, Unemployment Enablement Full-time Employee Status: Regular Role Type: Home Job Posting - Salary Range: $89,865 - $155,767 Department: Verification Flexible Time Off: 15 Days Schedule: Full Time Shift: Day Shift Company Description We are a global data and technology enterprise that empowers opportunities worldwide. Our mission involves transforming lending practices, detecting fraud, simplifying complex systems, creating innovative marketing solutions, and generating profound insights across diverse market segments. We operate across multiple industries, utilizing a distinctive blend of data, analytics, and advanced software. Our team spans 32 countries, comprising skilled professionals dedicated to unlocking data's transformative potential. Job Description The Director of Unemployment Claims Management will spearhead and oversee comprehensive Unemployment Management Delivery Services, serving as a strategic business partner across multiple stakeholder levels. Key responsibilities include: - Leading Unemployment Provisioning teams to achieve strategic objectives - Enhancing unemployment claims processing systems through automation - Managing power of attorney document facilitation - Establishing collaborative relationships with internal and external teams - Communicating effectively to deliver high-quality client services - Ensuring operational excellence and compliance - Serving as primary liaison for complex client implementations - Supporting escalation management - Independently managing multiple organizational responsibilities - Facilitating cross-team process improvements - Assessing client needs and developing customized service approaches Qualifications - 10+ years unemployment industry expertise - 8+ years proven leadership experience - 10+ years claims processing and representation background - Proven ability to support and grow professional teams - Comprehensive understanding of State Information Data Exchange systems - Strong operational service delivery management skills - Advanced cross-functional influencing capabilities - Customer-focused mindset - Excellent communication and relationship-building skills - Salesforce.com experience - Project management proficiency - Bachelor's/MBA/relevant advanced degree Additional Information Benefits/Perks: - Competitive compensation package - Comprehensive core benefits - Flexible work environment - Remote/hybrid work options - Extensive paid time off We celebrate individual uniqueness and are committed to creating an inclusive workplace where everyone can succeed, regardless of background or personal characteristics. Equal Opportunity Employer Job Location: Flexible/Remote