Experian is hiring an Experian Collections Analyst | SmartRecruiters

Collections Analyst Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift Company Description Experian is a global data services organization dedicated to empowering individuals and businesses through strategic risk management and informed decision-making. With over 125 years of expertise, we specialize in comprehensive data gathering, analytical processes, and advanced fraud prevention. Our workforce of 21,700 professionals spans 30 countries, committed to driving innovation and creating opportunities for a better future. Recently recognized as the fifth-best workplace in Costa Rica, we prioritize an inclusive culture, employee wellness, and professional growth. Explore career opportunities at www.experian.com/careers. As a Collections Analyst supporting Global Finance Services (GFS), you will oversee customer account inquiries, resolve outstanding balances, and process payments to maintain account precision and currency. You'll respond to documentation requests, coordinate with internal departments to meet client requirements, and serve as a primary communication link for all partners. Your role involves enhancing collections operational efficiency while ensuring strict adherence to service standards and internal policies, reporting directly to the Accounts Receivable Supervisor. Main Responsibilities: - Manage inbound and outbound communications with clients via phone and email to address payment inquiries and ensure collections - Document and communicate resolutions to internal teams and external clients regarding billing discrepancies and account issues - Facilitate communication between customers and internal collectors, ensuring prompt and accurate responses - Manage accounts receivable, maintaining accurate records and updating collection activities in the system - Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting - Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency Qualifications: - High School Diploma as minimum requirement; Bachelor's degree in Finance, Accounting, Business Administration preferred - 1–3 years of experience in collections, accounts receivable, or credit analysis - Proficiency in ERP systems like SAP, Oracle, or similar financial platforms - Knowledge of accounting principles related to receivables and collections - 1+ years of experience with aging reports, reconciliations, and financial close processes Additional Information: Benefits/Perks: Comprehensive benefits package including medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. This is a fully remote job opportunity. Experian celebrates diversity and maintains an inclusive workplace. We are an Equal Opportunity and Affirmative Action employer committed to creating an environment where individuals can succeed regardless of background.