About the Role
The individual in this position will handle delinquent accounts, working directly with consumers to resolve outstanding balances while adhering to regulatory standards and internal policies.
Responsibilities
- Review and manage accounts that are past due
- Contact individuals to discuss repayment options
- Verify account details and update records accurately
- Explain financial obligations and collection procedures clearly
- Document all interactions according to compliance guidelines
- Resolve disputes related to account balances
- Assist in developing strategies to improve recovery rates
- Follow up on payment arrangements
- Maintain confidentiality of sensitive financial data
- Collaborate with internal teams to streamline processes
- Identify trends in delinquency patterns
- Ensure adherence to federal and state regulations
- Escalate complex cases when necessary
- Support training initiatives for new staff
- Use software tools to track account status
- Respond to customer inquiries promptly
- Assess financial hardship situations
- Recommend alternative payment plans
- Monitor performance metrics regularly
- Contribute to process improvement projects
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid remote and office setup
Team
Part of a regional collections unit within a national financial operations division
About Us
We are a global information services company that leverages data and analytics to help businesses and individuals make informed financial decisions.
What You’ll Do
- Engage with customers to resolve overdue accounts
- Ensure all communications comply with legal and company standards
- Maintain accurate records of collection activities
- Support initiatives aimed at improving customer outcomes
Not available for this position
