About the Role
The engineer will provide hands-on technical support for enterprise infrastructure, troubleshoot complex system issues, and contribute to improving reliability and efficiency across internal technology platforms.
Responsibilities
- Diagnose and resolve hardware and software issues across enterprise systems
- Support internal users with technical challenges related to enterprise applications
- Monitor system performance and respond to alerts or outages
- Collaborate with infrastructure teams to maintain network and server stability
- Document technical procedures and maintain knowledge base articles
- Implement security updates and ensure compliance with internal policies
- Manage access controls and user permissions for internal platforms
- Troubleshoot connectivity issues across distributed office locations
- Assist in deploying and configuring workstations and mobile devices
- Work with third-party vendors to resolve service disruptions
- Support cloud-based services and integration with on-premises systems
- Participate in incident response and post-mortem analysis
- Maintain inventory of IT assets and track lifecycle status
- Ensure timely patching and updates for enterprise software
- Provide escalation support for complex technical inquiries
- Contribute to automation of routine operational tasks
- Assist in onboarding new employees with technology setup
- Respond to service desk tickets with a focus on rapid resolution
- Evaluate new tools and technologies for enterprise adoption
- Support collaboration platforms used across global teams
Nice to Have
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent
- Experience in financial or trading environments
- Knowledge of Linux desktop environments
- Familiarity with monitoring and alerting tools like Datadog or Nagios
- Experience with service desk ticketing systems such as Jira or ServiceNow
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and office presence
Team
Collaborative team environment focused on enterprise systems and internal technology support
What We Offer
- A dynamic and technically challenging environment with opportunities for growth
- Access to cutting-edge technology and tools used in global operations
- Support for professional development and certification programs
- Comprehensive health and wellness benefits
- Performance-based incentives and recognition programs
Culture and Values
- Emphasis on collaboration, innovation, and continuous improvement
- Flat organizational structure promoting open communication
- Commitment to diversity, equity, and inclusion in the workplace
Available for qualified candidates requiring work authorization
