Responsibilities
- Accurately document network infrastructure and design.
- Perform systems engineering, design, analysis, and experimentation of wireless networks.
- Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
- Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
- Perform RF coverage studies, throughput testing, and wireless site surveys.
- Conduct a root cause analysis of communication issues.
- Lead/assist with proof-of-concept trials with new technologies.
- Develop and maintain standards, reports, and various other types of documentation.
- Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
- Conduct client-facing meetings (in person/virtual) in a professional manner.
- Maintain a high level of customer satisfaction.
- Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
- Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
- Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
- Research /resolve unforeseen problems with little to no consultation.
- Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
- Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
- Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
- Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
- Perform basic or pre-defined tasks as directed by the team lead.
- Actively participate during the service transition phase to perform knowledge transfer and documentation.
- Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
- Assist in performing root cause analysis.
- Determine when/if escalation to leadership is necessary.
- May perform other duties as assigned by supervisor.
- Follow the company's best practices and Standard Operating Procedures.
- Travel is required for physical network installation and configuration.
Requirements
- A minimum of 5 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
- A valid Driver's Licence is required.
- Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
- Ability to conduct clear and concise communication in English (written and verbal).
- Fundamental understanding of all Office365 products and their operation.
- Strong attention to detail and quality.
- Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
- Thorough understanding of console connectivity and OOB management.
- Ability to identify power circuits and circuit breakers.
- Ability to properly identify various device port assignments.
- Ability to properly identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
- Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
- Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
- Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
- Ability to properly run power/data cables, label and dress to Trace3 standards.
- Thorough comprehension of fiber and copper patch panel function and A-Z port identification.
- Ability to travel domestically up to 85% - 90% of the time.
Nice to Have
- Prior MSP experience desired.
- CompTIA A+ certification preferred.
- CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
Work Arrangement
On-site
Additional Information
- This role blends active movement with desk-based responsibilities. Candidates should be comfortable with: - Standing and walking for long stretches across different areas of the facility. - Lifting items—sometimes heavy, up to 65 to 200 pounds (assisted)—including navigating stairs and placing objects overhead. - Occasionally, working from ladders when tasks require elevation. - Performing physical motions such as bending, crouching, and reaching on a regular basis. - Sitting for extended periods while handling administrative or computer-related tasks. - Reading printed documents and screens with clarity, including close-up work and adjusting focus as needed. - Communicating effectively in person and by phone, with clear hearing and speech.
- The job takes place in environments where animals are present, which may involve exposure to pet dander, medical tools, and related substances.
- Travel by car and air (up to 75%) is required.
- Employees will often be surrounded by coworkers and clients, with frequent conversations happening nearby.
- Noise levels and indoor temperatures may fluctuate depending on the setting.
