Nagarro is looking for an Engagement Manager (all genders) to serve as the primary contact for our customers, building strong relationships and translating customer needs into actionable insights. You will collaborate with customers to identify innovation opportunities and work closely with our project teams to ensure satisfaction and strategic account growth.

What You'll Do

Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
Build and maintain strong, long-term customer relationships based on trust and mutual success.
Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
Explore and support customer-driven ideas, helping shape them into feasible solutions.
Collaborate with customers to identify innovation opportunities and value-added services.
Act as a liaison between customer stakeholders, including CXOs and senior executives, and internal technical or delivery teams.
Work closely with project and delivery teams to ensure customer satisfaction during execution.
Monitor progress, handle escalations, and ensure timely communication with all parties.
Track performance metrics, report progress, and identify improvement areas.
Identify opportunities for upselling, cross-selling, or extending service scope.
Contribute to account plans and engagement strategies to support business growth.
Act as the face of Nagarro for existing customers and new prospects with deep domain and organization understanding.

What We're Looking For

Bachelor’s degree in Business, IT, Engineering, or a related field.
5+ years of experience in customer engagement, account management, or project management in complex environments.
Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively at all levels, including CXO.
Strong organizational and time management skills, with the ability to manage multiple priorities in parallel.
Proven experience working with large offshore and distributed delivery teams.
Strong English language skills.

Nice to Have

Master’s degree is a plus.
Experience in the banking or financial services industry is a strong plus.
Fluent German is a plus.

Benefits & Compensation

Flexible Working Time - Always adapting to your current needs.
Flexible Working Place - In our Vienna office or at your Homeoffice anywhere in Austria.
Corporate Health - Because we care for you.
Social Events - We get together and have fun.
Unique Corporate Culture - In our hearts, not just talk.
The latest Technology - For the brightest minds.
Development Initiatives - Life long learning is not a cliché.
Modern Office - Where everyone feels welcome.
Gross monthly salary depending on qualifications, experience and salary model starting with € 4.500.