Responsibilities
- Proactively outreach to patients via phone to educate them on the care services available to them and connect them with the appropriate Strive resources.
- Meet or exceed performance targets defined as “completed first visits” on a daily basis.
- Research and update patient information, leveraging internal and external data platforms, including EHRs and local market resources.
- Build key internal relationships to escalate patient support needs.
- Lead with empathy, gain trust, and develop an initial understanding of individual patient needs.
- Support the development of long-term patient relationships with Strive through aligned messaging and communication with patient that conveys knowledge of the patient's health condition and personal history
- As necessary, visit with patients in-person at local physician offices or patient homes with the goal of scheduling a future visit; travel may be required to key markets within your territory.
Requirements
- 2+ years combined of related education, experience, or certification.
- CPR Certification required.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Efficient and reliable transportation, including an active driver’s license, allowing for travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.
Nice to Have
- Customer service experience.
- Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
- Experience navigating electronic medical records
- Experience communicating with stakeholders across the healthcare ecosystem, including physician offices and pharmacies.
- Experience with enrolling or selling health care services to patients.
- Comfortable with both phone and in-person outreach to patients while being warm, empathetic, and embracing.
Benefits
- Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthing, bonding, sabbatical, and living donor leave.
- Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.
Work Arrangement
Hybrid
Additional Information
- Excellent verbal and written communication skills.
- Skilled at dealing with confidential information and/or issues using discretion and judgment.
- Communicates clearly, respectfully, and thoughtfully.
- Travel may be required to key markets within your territory.
