The End User Services (EUS) Support role is a hands-on IT support position within Weir’s Infrastructure & Operations function, focused on delivering reliable and high-quality end-user IT services. Weir Turkey Mineralleri Limited Şirketi is a part of a global organization committed to safety, innovation, and inclusion.
What You'll Do
- Deliver high-quality End User Services (EUS) support, including onsite deskside support, in line with agreed service levels
- Install, configure, maintain and monitor end-user hardware, software and services in accordance with defined standards
- Manage incidents and service requests through ServiceNow, ensuring accurate logging, documentation and timely resolution
- Collaborate closely with internal stakeholders, vendors and the managed service provider to support operational priorities
- Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture
What We're Looking For
- Minimum 2 years’ experience in a Level 2 IT support role within a medium to large organisation
- Strong technical experience with Windows and macOS, Microsoft 365, SCCM/Intune and Active Directory
- Solid end-user hardware knowledge across laptops, PCs, mobile devices and peripherals
- Excellent communication and customer-facing skills, with the ability to explain technical topics clearly
- Must be permanently authorised to work in the country to which you are applying, without sponsorship
Technical Stack
- Windows
- macOS
- Microsoft 365
- SCCM
- Intune
- Active Directory
- ServiceNow
Team & Environment
- Part of the Infrastructure & Operations function, working with internal stakeholders and global partners
Benefits & Compensation
- Competitive benefits package
- Health & Wellbeing framework including Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing
- Opportunities to grow your own career path through the 'Grow your Own Way' framework
- Inclusive and welcoming workplace where everyone can be themselves and belong
- Equal opportunity employer with commitment to diversity and inclusion
Work Mode
- Onsite in Dilovası, Kocaeli
- Permanent, part-time basis with onsite work required three days per week
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
