ISTA Personnel Solutions South Africa is seeking an EMS Dispatch & Scheduling Coordinator to support daily operations for a US-based private transportation company specializing in behavioral health transport. This remote, mission-critical role ensures ambulance trips are captured, scheduled accurately, and staffed efficiently in real time. You will be the first point of contact for hospital partners, manage trip requests through an online dispatch portal, and coordinate directly with EMTs in the field.
What You'll Do
- Answer incoming administrative, non-emergency, and emergency calls with professionalism and composure.
- Monitor and manage the dispatch portal to capture and schedule new trip requests.
- Schedule and coordinate EMT crews for assigned trips.
- Ensure accurate trip details, timing, and coverage are confirmed.
- Communicate updates, changes, or delays to relevant stakeholders.
- Maintain clear and accurate records of trips and schedules.
- Work efficiently in a fast-paced, time-sensitive healthcare environment.
What We're Looking For
- Highly organized with strong attention to detail.
- A calm-under-pressure demeanor in dynamic situations.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download).
- Ability to support a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
- Willingness to work on both South African and US public holidays.
Benefits & Compensation
- Compensation for South African public holidays in accordance with the BCEA.
Work Mode
This is a fully remote position requiring work during EST (US Eastern Standard Time) hours from South Africa.
ISTA Personnel Solutions South Africa is an equal opportunity employer.
