About the Role
This role involves delivering expert-level support for Dynamics 365 Business Central, troubleshooting complex issues, guiding clients through system challenges, and ensuring smooth operations post-implementation.
Responsibilities
- Diagnose and resolve technical issues in Dynamics 365 Business Central environments
- Provide advanced support during and after software implementations
- Collaborate with clients to understand business requirements and system needs
- Analyze system performance and recommend optimizations
- Document technical solutions and support procedures
- Assist in the configuration and customization of Business Central modules
- Work with development teams to escalate and resolve code-related problems
- Support data migration activities and validate data integrity
- Guide clients through updates and version upgrades
- Respond to service requests within defined service level agreements
- Conduct root cause analysis for recurring technical issues
- Train client teams on system functionality and best practices
- Maintain up-to-date knowledge of Microsoft's release cycles
- Participate in testing patches and hotfixes
- Ensure compliance with licensing and configuration standards
- Coordinate with project teams during go-live phases
- Assist in writing technical specifications for enhancements
- Monitor system health and proactively identify risks
- Support integration with third-party applications
- Troubleshoot report generation and workflow failures
- Provide input for improving internal support processes
- Escalate critical issues to appropriate technical resources
- Maintain accurate case documentation in support systems
- Deliver post-incident reviews and resolution summaries
- Stay current with industry trends in ERP support
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the customer support and technical services team
Why Join Us
- Opportunity to work with a growing team of ERP specialists
- Access to ongoing training and certification programs
Technology Stack
- Microsoft Dynamics 365 Business Central
- AL Language
- Visual Studio Code
- Azure DevOps
- SQL Server
- Power Platform
Not available for this position
