You will serve as a Dutch-speaking point of contact for travelers using Booking.com’s platform, providing clear and reliable support from your location in Greece. Your primary responsibility will be guiding clients through booking processes, offering details about lodging options, travel packages, and destination features, and tailoring recommendations to individual preferences.
Key Responsibilities
- Respond to customer inquiries in Dutch across multiple communication channels
- Provide accurate details on accommodations, availability, and travel experiences
- Design personalized travel arrangements based on client needs
- Address and resolve issues such as booking changes, cancellations, or service concerns
- Log all customer interactions accurately in the CRM system for continuity
- Maintain up-to-date knowledge of Booking.com’s offerings and travel industry trends
Requirements
- Native or fluent proficiency in Dutch, both spoken and written
- Strong communication skills with an emphasis on clarity and empathy
- Ability to work independently in a remote setting
- Comfort using digital tools and CRM platforms
Work Environment
This is a remote position based in Greece, offering flexibility in your work setup while supporting a global travel platform. You’ll operate within a structured support framework, focusing on delivering consistent, high-quality service to Dutch-speaking users.
