Mercier Consultancy MD is hiring a Dutch Speaking Technical Online Support - Work in Sofia

Become a part of Mercier Consultancy MD as a Dutch-Speaking Technical Online Support Specialist located in vibrant Sofia, Bulgaria! We seek motivated professionals passionate about technology and dedicated to providing exceptional customer service. Your role will involve being the primary contact for our Dutch-speaking clientele, addressing their technical inquiries through digital communication channels. Responsibilities - Deliver exceptional technical support and assistance to Dutch-speaking customers via online platforms. - Diagnose and resolve technical challenges promptly and comprehensively, ensuring optimal customer satisfaction. - Navigate customers through standard technical complications by providing detailed, step-by-step resolution strategies. - Record and log all customer interactions within our support management system for quality control and future reference. - Work closely with development and product teams to communicate customer insights and enhance service quality. - Maintain current knowledge of product updates and technological advancements to provide precise client information. Requirements - Native or fluent Dutch language skills (verbal and written); additional English proficiency is beneficial. - Previous experience in technical support or customer service roles is advantageous. - Exceptional problem-solving capabilities combined with superior communication skills. - Capacity to articulate complex technical issues in clear, comprehensible language. - Proficiency with customer support software and digital assistance tools. - Intrinsically motivated with a genuine enthusiasm for learning and adapting in a dynamic professional environment. - Demonstrated ability to collaborate effectively in team settings and operate independently when necessary. Benefits - Attractive Competitive Monthly Compensation - Comprehensive Fully Covered Relocation Package - Performance-Based Monthly Bonus - Complete Paid Professional Training - Comprehensive Health Insurance - Additional Exclusive Perks