About the Role
The role involves delivering high-quality remote support to Dutch-speaking customers, troubleshooting issues, and ensuring timely resolution using phone, email, and chat platforms.
Responsibilities
- Respond to customer inquiries in Dutch from a remote location in Greece
- Handle technical support requests via phone, email, and live chat
- Diagnose and resolve customer issues efficiently and professionally
- Maintain accurate records of support interactions and outcomes
- Escalate complex technical problems to appropriate teams when necessary
- Follow established procedures for issue resolution and customer service
- Assist customers with onboarding and product usage guidance
- Monitor ongoing support tickets and ensure timely follow-up
- Collaborate with internal teams to improve support processes
- Provide feedback on recurring customer issues to help enhance products
- Adhere to service level agreements and performance metrics
- Stay updated on product changes and technical updates
- Communicate clearly and courteously with customers at all times
- Support quality assurance initiatives through documentation and reporting
- Participate in team meetings and training sessions as required
- Work flexible hours to align with customer needs and time zones
- Ensure data privacy and security standards are followed
- Use CRM tools to manage and track customer cases
- Contribute to knowledge base articles for common issues
- Maintain professionalism during high-pressure situations
- Support continuous improvement of customer service workflows
- Assist in onboarding new team members when needed
- Report operational challenges to team leads promptly
- Uphold brand reputation through consistent service quality
- Engage in periodic performance reviews and development planning
Compensation
Competitive salary offered for the position with performance-based incentives
Work Arrangement
Fully remote role based in Greece, requiring home office setup
Team
Part of a distributed customer support team serving Dutch-speaking clients
Why Join Us
- Opportunity to work in a growing international support environment
- Supportive team culture with regular feedback and development
- Investment in employee growth through training and resources
- Flexible work model with autonomy and trust
- Recognition for high performance and dedication
Application Process
- Submit your resume and cover letter in Dutch or English
- Shortlisted candidates will be contacted for a phone screening
- Final stage includes a practical support simulation task
- Hiring decision communicated within one week of final interview
- Onboarding includes a structured training period
Not applicable, as the role is remote and based in Greece
