Hiring Group is hiring a DSR (Dispatcher) | Remote | PST - US Time Zone

Responsibilities

• Schedule and dispatch technicians to service calls based on priority, location, and availability
• Monitor job progress and ensure timely completion of assigned tasks
• Communicate with technicians in real-time to provide updates, directions, and support
• Handle incoming service requests and assign jobs accordingly
• Optimize routes and scheduling to maximize efficiency and reduce downtime
• Follow up on active and completed jobs to ensure service quality
• Coordinate emergency or urgent service requests effectively
• Maintain accurate records of jobs, schedules, and technician performance
• Collaborate with internal teams (customer support, operations, etc.) to resolve issues

Requirements

• Minimum 2 years of experience in dispatching, coordination, operations or a similar role
• Strong organizational and multitasking skills
• Ability to work in a fast-paced, high-pressure environment
• Excellent English communication skills (written and spoken)
• Strong problem-solving and decision-making abilities
• Ability to work independently and take initiative
• Comfortable using multiple systems, tools, and communication platforms
• Reliable internet connection and quiet working environment

Additional Information

• Work Setup: Fully Remote
• Working Hours: Monday – Friday, 8:00 AM – 5:00 PM (U.S. Pacific Time – Los Angeles)