Responsibilities
- Identify and cultivate relationships with key decision-makers and influencers across districts. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full value realization.
- Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify growth opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences.
- Facilitate Executive Business Reviews and Outcome Reviews, demonstrating how ClassDojo drives results aligned with district goals. Use data to reinforce value and identify areas for further improvement and growth.
- Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
- Leverage adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure districts broadly adopt ClassDojo
- Partner with the broader Success and Implementation team (especially our District Onboarding Managers) and other teams such as marketing, product, and account executives to deliver cohesive support, streamline handoffs, and continuously improve outcomes.
Requirements
- 5+ years of some combination of Sales and/or Renewal management in K-12 Education Technology
- Proven experience expanding networks within organizations to include executive stakeholders and strategic contacts.
- Proven experience gathering referrals, closing renewals and expansions, navigating procurement, legal, and budget processes
- Strong written and verbal communication skills. Experience presenting to and influencing executive stakeholders, with an ability to communicate value and strategic impact.
- High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
- Skilled in using data to inform account strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators
- Demonstrated ability to take full ownership of a portfolio of ~40-60 accounts.
- Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities.
- Ability to learn new technology and products quickly and comfortable with products such as SFDC, Notion, and Asana.
- AI Fluency: Comfortable using AI tools (ChatGPT, Claude, etc.) for drafting, research, and meeting prep; reviews and verifies AI output before acting on it; open to adopting new tools as they emerge
Nice to Have
- Experience in high growth organizations
- Experience as a K-12 district administrator
Work Arrangement
Hybrid
Team
Team size: 200 people
Additional Information
- Travel is required up to 20-30% of the time for in-person conferences, executive reviews, strategic account planning, and partnership expansion meetings.
- We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- We are happy to accommodate any disabilities or special needs.
