Capgemini Invent is hiring a Director to lead our ServiceNow HRSD (HR Service Delivery) capability. As a senior leader, you will be responsible for end-to-end GTM solutioning, building and scaling a market-leading practice, overseeing delivery excellence, and driving innovation to shape clients' HR technology architecture.
What You'll Do
- Lead GTM solutioning from initial conversation to proposal, shaping client HRSD engagement-layer and workflow solutions.
- Translate complex HR and GBS requirements into clear, compelling, high-value transformation propositions.
- Build and scale a market-leading ServiceNow HRSD capability, growing the team and strengthening delivery methods.
- Ensure consultants remain fully certified and equipped to deploy the latest platform capabilities and best-practice approaches.
- Oversee delivery excellence across a portfolio of engagements with a hands-on focus on discovery, stakeholder management, transformation design, and business analysis.
- Drive innovation through deep product and market insight, maintaining up-to-date knowledge of ServiceNow HRSD enhancements, AI features, and evolving HR/GBS operating models.
- Shape clients’ North Star HR technology architecture, ensuring ServiceNow HRSD is optimally positioned within a broader HR ecosystem.
- Contribute to business development, including leading proposals, RFPs, bids, and client pitches.
- Contribute internally to campaign development, think-tanks, whitepapers, and practice operations.
- Participate in learning and development, including training and certifications.
What We're Looking For
- Strong consulting discipline, with the ability to translate complex HR and GBS workflow challenges into structured, value-driven ServiceNow HRSD solutions.
- Skilled in defining future-state operating models, designing transformation methods, and shaping compelling business cases.
- An innovation mindset — curious, collaborative, and comfortable challenging existing ways of working.
- A human-centred, design-led approach to transformation and embracing emerging technology (AI, automation, digital workflows).
- Leadership with clarity and credibility, capable of growing a high-performing HRSD capability, coaching consultants, and influencing senior stakeholders.
- Strong stakeholder management, executive presence, and the ability to guide cross-functional teams through ambiguity.
- Deep expertise in ServiceNow HRSD platform capabilities, including case management, lifecycle events, and AI-enabled features.
- Adept at shaping “North Star” HR technology architectures and advising on HRSD integration within a broader HR ecosystem.
- Current knowledge of platform updates and HR technology trends.
- Currently working in a major consulting firm, and/or in industry but with a consulting background.
- Proven success in a matrixed organisation, enlisting support from peers in selling and delivering consulting solutions.
- Experience in proposition building and delivery.
- Business development experience generating approximately £2m of consulting revenues.
Nice to Have
- Certified Implementation Specialist – HRSD (strongly recommended).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) (beneficial for architectural conversations).
Technical Stack
- ServiceNow HRSD
Team & Environment
You will be growing and scaling a market-leading ServiceNow HRSD capability.
Benefits & Compensation
- Hybrid working embedded in all that we do; flexible working arrangements are the day-to-day reality.
- All UK employees are eligible to request flexible working arrangements.
- Employee wellbeing support: trained ‘Mental Health Champions’ across each business area.
- Investment in wellbeing apps such as Thrive and Peppy.
- Remuneration package includes flexible benefits options and a variable element dependent on grade, company, and personal performance.
Work Mode
This role operates on a hybrid model and is based in London, Manchester, or Glasgow.
Capgemini is proud to be a Disability Confident Employer (Level 2). As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
