Happy Money is looking for a Director of Training & Education to build the training infrastructure that empowers both Brightfield’s customers and internal teams. You will define, build, and deliver scalable learning initiatives to enhance customer knowledge and maximize their experience with the TDX platform.
What You'll Do
- Develop and execute a global training and enablement strategy for customers and internal customer-facing teams.
- Design and deliver training programs that support customer onboarding, adoption, retention, and expansion.
- Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning.
- Ensure alignment between enablement programs and the customer journey.
- Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize training delivery.
- Facilitate and deliver live and on-demand training sessions for customers and internal teams.
- Develop role-specific training for Customer Success, Sales, and other support teams.
- Build and maintain a learning library for ongoing access to training resources.
- Develop deep expertise in TDX to collaborate cross-functionally and ensure training evolves with product enhancements.
- Implement certification programs to help customers deepen their expertise.
- Continuously analyze training impact using AI and data-driven insights to refine programs.
- Stay current on industry trends and best practices to enhance enablement initiatives.
What We're Looking For
- 8+ years of training or enablement experience.
- Experience supporting Customer Success teams and direct customer training initiatives.
- Proven ability to develop and scale training programs from the ground up.
- Experience implementing and managing LMS platforms and other enablement tools.
- Strong track record of cross-functional collaboration with Customer Success, Data & Analytics, Sales, Product, and Marketing.
Nice to Have
- Background in fast-paced and high growth SaaS and technology training.
Technical Stack
- LMS platforms
- Enablement tools
Team & Environment
Works cross-functionally with Customer Success, Data & Analytics, Sales, Product, and Marketing.
Work Mode
This is a remote position with a global scope.
Brightfield is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
