Bestow is hiring a Director of Quality Assurance

Bestow is looking for a Director of Quality Assurance to lead the strategy and build a world-class program for our insurance software platform. Reporting directly to the CTO, you will establish QA processes, lead a team, and ensure our solutions are reliable, secure, and compliant in a fast-paced startup environment.

What You'll Do

• Develop and execute a comprehensive QA strategy aligned with business objectives.
• Build and scale the QA organization, including hiring, training, and mentoring QA engineers.
• Establish quality metrics, KPIs, and reporting frameworks.
• Collaborate with product, engineering, and compliance teams to integrate quality throughout the development lifecycle.
• Drive continuous improvement initiatives to enhance testing efficiency.
• Design and implement automated testing frameworks for web applications, APIs, and integrations.
• Oversee test planning, execution, and reporting for complex insurance workflows.
• Ensure comprehensive testing of data accuracy and performance.
• Lead efforts to implement shift-left testing practices and quality gates in CI/CD pipelines.
• Stay current with QA tools, methodologies, and best practices, including the latest applications of AI in testing.
• Collaborate with security and compliance teams to validate data protection, privacy controls, and compliance requirements.
• Develop testing strategies for regulatory reporting and audit requirements.
• Manage risk assessment and mitigation strategies related to product quality.
• Partner with Product Management to define acceptance criteria and quality standards.
• Work closely with Engineering teams to establish testing requirements and review processes.
• Coordinate with Customer Success and Support teams to address quality-related customer issues.
• Communicate quality status and risks to executive leadership and stakeholders.
• Present testing strategy and plans to customers.
• Collaborate with customers’ testing teams for integration testing and support.

What We're Looking For

• 8+ years of software QA experience.
• 3+ years in management/leadership roles.
• Experience with SaaS products and agile development processes.
• Hands-on expertise in test automation (e.g., Playwright, Cypress, or similar).
• Experience with API testing, performance testing, and CI/CD integration.
• Knowledge of cloud platforms (GCP, AWS) and engineering process tools (JIRA, Confluence, TestRail).
• Understanding of compliance requirements (SOC 2, GDPR) and security testing.
• Strong leadership skills with ability to build and mentor technical teams.
• Excellent communication skills and ability to manage multiple projects.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Nice to Have

• Experience in insurance, financial services, or regulated industries.
• Advanced automation and performance testing tools experience.
• Linux systems and database testing experience.
• QA certification (ISTQB, CSTE) or startup/scale-up experience.
• Experience building QA metrics dashboards and reporting systems.

Technical Stack

• Playwright, Cypress
• GCP, AWS
• JIRA, Confluence, TestRail

Team & Environment

You will report directly to the CTO.

Benefits & Compensation

• Competitive salary and equity based on role.
• Flexible paid time off and parental leave programs.
• 100% paid-premium option for medical, dental, and vision insurance.
• Lifestyle stipend to support your physical, emotional, and financial wellbeing.
• Flexible work-from-home policy.
• Remote and WFH options, as well as a state-of-the-art office in Dallas’ Deep Ellum.
• Employee-led diversity, equity, and inclusion initiatives.

Work Mode

This role offers a hybrid work arrangement.

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law.