Fueled is looking for a Director of Quality Assurance to shape and lead the QA function within our Content Solutions practice. You will turn ambiguity into clarity and momentum, guiding the evolution of manual QA, introducing AI-assisted testing, and defining selective automation to improve outcomes for our clients.
What You'll Do
- Guide the QA strategy for Content Solutions, shaping how quality is delivered across CMS builds, retainers, and platform extensions.
- Build and evolve QA operating models that balance quality, cost efficiency, distributed teams, and partner support.
- Enable the adoption of AI-assisted QA practices that improve coverage, consistency, and tester effectiveness.
- Partner with engineering and delivery leaders to define where manual testing, AI assistance, and selective automation provide the most value.
- Represent QA leadership in cross-functional planning, portfolio discussions, and key client conversations.
- Assess the current QA practice and define the operating model, standards and leadership structure to support Content Solutions in 2026 and beyond.
What We're Looking For
- Experience leading QA in a digital agency.
- Understanding of CMS-driven delivery models.
- Ability to thrive in fast-moving, multi-project environments and bring structure where ambiguity exists.
- Collaborate naturally with engineers, delivery leaders, and non-technical stakeholders.
- Communicate clearly, lead calmly, and bring a pragmatic approach to quality and risk.
Team & Environment
You will lead the QA function within the Content Solutions practice, working within a 300+ person team and collaborating with cross-functional partners across Engineering, Delivery, and AI Enablement.
Work Mode
This is a fully remote position open to applicants located anywhere around the globe.
We value flexibility, ownership, and collaboration. We care deeply about craft, clarity, and momentum, and we build environments where people can do their best work while growing their impact.
