Responsibilities
- Own platform and infrastructure uptime; establish SLOs and reliability governance.
- Drive DORA metric improvements.
- Standardize incident response and operational maturity.
- Ensure secure, compliant, and auditable production operations.
- Own production system health and availability with Engineering/Architecture.
- Establish a service maturity model (reliability, security, observability, CI/CD, AI-readiness).
- Enforce secure coding standards and Quality Gates across all repositories.
- Evolve DevOps to a modern, platform-engineered, AI-enabled Developer Experience organization, while maintaining reliability and security accountability.
- Shift focus to enabling all contributors (including QA, solution engineering) as builders.
- Introduce platform-as-product operating models with roadmaps, feedback, and metrics.
- Radically reduce developer/contributor onboarding time.
- Improve wayfinding via standards, templates, and conventions.
- Standardize repository structure and build/deploy patterns for AI workflows, security, and predictability.
- Drive AI adoption across engineering roles.
- Design AI-driven capabilities: automated code review, test generation, incident analysis, anomaly detection, and remediation.
- Translate emerging agentic tooling into internal capabilities.
- Ensure AI and agent-driven workflows operate within secure, monitored, and policy-bound environments.
- Embed guardrails to protect proprietary code, customer data, and infrastructure secrets.
- Own CI/CD platforms, deployment automation, and infrastructure-as-code standards.
- Define and enforce reliability and quality while enforcing container hardening, image provenance validation, and runtime protections.
- Standardize on-call models, incident response, escalation, and post-incident learning.
- Automate runbooks and operational workflows.
- Partner on AWS usage, cloud patterns, cost efficiency, and observability standards.
- Own platform reliability, performance, cost governance, and operability templates.
Requirements
- 10+ years of experience in Developer Operations, Developer Experience, Platform Engineering, or related domains.
- Prior experience leading DevOps and/or Developer Experience teams.
- Strong background in cloud platforms (AWS) and cloud-native architecture.
- Deep understanding of CI/CD, GitOps, and infrastructure-as-code.
- Hands-on experience with container platforms (Kubernetes, Docker).
- Experience scaling DevOps / Platform Engineering across multi-team, multi-product environments.
- Strong systems thinking and architectural judgment.
- Excellent communication, collaboration, and coaching skills.
- Experience operating mission-critical production systems.
Nice to Have
- Familiarity with Snowflake and modern data pipelines
- AI-assisted development tools and emerging agentic frameworks
Benefits
- Comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
- RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan.
- Unique Mio-Days and flexible vacation policy.
- Flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.
Work Arrangement
Hybrid
Additional Information
- Please note: This opportunity is open to candidates located in Canada. You may work from your home office located in Canada, or from our HQ in Kitchener, Ontario.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
