Responsibilities
- Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
- Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
- Educate and prepare customers for My Intuitive+ including customer onborading
- Monitor and drive the digital products utilization by customers and clinical users
- Drive continuous expansion of the user base by working with key hospital staff and thought leaders
- Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
- Lead clinical teams through training sessions, helping them understand system operation
- Onboard, coach, and mentor new and existing team members
- Participate in the training and launch of new products and/or procedures
- Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
- Build excellent relationship with internal colleagues, such as dV sales and clincal teams, digital support, marketing and field service
- Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
- Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
- Provides feedback based on client experiences to support and product develop team for process improvements
- Prospect for digital solution expansions and upgrades existing base
Requirements
- highly motivated top-notch experienced clinical support person, with the necessary background in digital technology
