JFrog is hiring a Developer Support Engineer to serve as the primary technical focal point for our customers. In this role, you will troubleshoot complex CI/CD scenarios, provide innovative solutions, and collaborate closely with internal teams to support our mission of reinventing DevOps.
What You'll Do
- Troubleshoot and investigate complex customer CI/CD scenarios to provide innovative solutions
- Set up JFrog applications and third-party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and file relevant bug reports or feature requests
- Maintain and improve a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog's R&D, QA, Release, and Sales teams
- Work flexible hours and weekends as needed
- Develop scripts in Bash, Python, and Groovy for debugging and automation
What We're Looking For
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years of similar experience
- 3-5+ years of customer-facing experience
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms
- Experience in Linux
- Strong technical software-related debugging skills
- Understanding of Java or another compiled language
Nice to Have
- Knowledge or experience with databases, LDAP, Apache https, or Apache Tomcat
- Experience with networking and reverse proxy (nginx/httpd)
- Experience in the DevOps industry
Technical Stack
- Linux, Java, Bash, Python, Groovy
- Databases, LDAP, Apache https, Apache Tomcat
- nginx, httpd
Team & Environment
You will integrate and collaborate with JFrog's R&D, QA, Release, and Sales teams.
Benefits & Compensation
- Compensation: $100,000 to $105,000 + equity package of restricted stock units (RSU)
- Comprehensive benefits including medical, dental, vision, retirement, and wellness
- Eligibility to participate in the Employee Stock Purchase Plan
Work Mode
This position follows a hybrid work model.
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
