About the Role
This role supports developers by troubleshooting technical issues, guiding integration efforts, and gathering feedback to improve product usability and documentation.
Responsibilities
- Diagnose and resolve technical challenges faced by developers during implementation
- Provide hands-on support for API and SDK integration processes
- Collaborate with engineering teams to escalate and track product issues
- Create and maintain code examples and technical documentation
- Respond to support inquiries from developer users promptly
- Onboard new developers with best practices and guidance
- Monitor community forums and developer discussions for common issues
- Gather and communicate product feedback from developers to internal teams
- Assist in debugging authentication and authorization flows
- Support the creation of tutorials and sample applications
- Educate developers on security and compliance best practices
- Track and report on recurring technical support trends
- Work closely with product teams to clarify feature capabilities
- Help refine developer documentation based on user input
- Participate in improving internal support tools and processes
Nice to Have
- Experience with authentication platforms or identity providers
- Contributions to open-source projects
- Prior work in developer relations or support roles
- Knowledge of TypeScript frameworks like Next.js
- Exposure to security standards such as OAuth or SAML
Compensation
Competitive salary with equity and benefits
Work Arrangement
Remote-friendly with flexible hours
Team
Collaborative engineering and developer experience team
Why This Role Matters
- Developer success directly impacts product adoption and long-term user satisfaction.
- This role bridges the gap between technical capabilities and real-world implementation challenges.
What You’ll Build
- Trusted relationships with developer users.
- Clear, reusable technical resources that reduce onboarding time.
- Feedback loops that shape product improvements.
Available for qualified candidates
