Clerk is looking for a Developer Success Engineer to blend deep technical problem-solving with developer advocacy. This role serves as the critical bridge between our product and developer community, providing expert support and using real-world insights to enhance product usability.

What You'll Do

Provide expert technical support to developers, from implementation guidance to complex architectural consultations.
Collaborate on product development, including the core platform and upcoming support product offerings.
Build and enhance internal tools to streamline support operations and improve developer experience.
Contribute to technical documentation and guides based on real-world developer needs.
Investigate and document product bugs, working closely with the engineering team on solutions.
Balance engineering and support responsibilities based on your interests and team needs.
Directly influence product development through interactions with developers and customers.
Build products and tools that directly impact developer productivity and satisfaction.

What We're Looking For

Expertise in JavaScript and TypeScript development.
Extensive experience with React and Next.js.
Practical experience working with PostgreSQL or similar relational databases.
Familiarity working with cloud infrastructure (GCP experience is a plus).
Comfort working with browsers, REST APIs, and web technologies.
Outstanding written and verbal communication abilities.
Demonstrated experience helping other developers succeed through mentorship, support, or documentation.
Ability to quickly understand and debug complex technical issues.
Empathy for customers and a drive for excellence in developer experience.
Self-motivated with proven ability to take ownership of projects and see them through.

Nice to Have

Experience using Clerk in production applications.
Knowledge of Go programming language.
Experience with Cloudflare products.
Background in developer tools or developer-facing products.
Track record of contributing to technical documentation.
Experience with auth/user management systems.
History of participating in developer communities.

Technical Stack

JavaScript, TypeScript
React, Next.js
PostgreSQL
GCP
REST APIs
Go

Team & Environment

You’ll join a collaborative group of 10 engineers in a tight-knit team that works closely together on both support and development tasks.

Benefits & Compensation

Stock option plan.
Top-tier health insurance.
Home office gear of your choice.
Unlimited vacation policy with a recommended 25 days/year in addition to national holidays.

Work Mode

This is a globally distributed role. The team operates remotely across multiple time zones.

Clerk values playfulness, collaboration, shared ownership, high polish, open communication, and continuous learning. We are committed to fostering an inclusive environment.