National General (Allstate) is looking for a Desktop Engineer- Lead Consultant. This role focuses on applying DevOps practices, scripting, and endpoint automation to build scalable, automated solutions using CI/CD tools and scripting languages. You will troubleshoot complex desktop issues and collaborate cross-functionally to improve system performance and user experience.
What You'll Do
- Build and maintain CI/CD pipelines using Jenkins, GitHub, and Artifactory to support secure desktop automation and software delivery.
- Develop advanced scripts in PowerShell and Bash to automate complex workflows, including custom XML-based UI tools.
- Integrate APIs (Microsoft Graph, Nexthink, Jamf, etc.), databases, and reports to enhance endpoint management and streamline ITSM processes.
- Administer and optimize Nexthink, Intune, and Windows 365 environments, including remote actions, investigations (NQL), and proactive remediation.
- Troubleshoot complex desktop issues, including network/firewall, audio, and large-scale outages, with hands-on lab testing as needed.
- Collaborate cross-functionally to improve system performance, user experience, and automation coverage.
What We're Looking For
- Proven experience in a Desktop Engineering, DevOps, or Automation-focused role.
- Proficiency with an integrated CI/CD-driven process automation workflow.
- Deep experience with PowerShell, Bash, and API-driven automation for endpoint management and diagnostics.
- Excellent problem-solving, communication, and collaboration skills.
- Ability to work independently and manage multiple tasks effectively.
Nice to Have
- Expertise in Jenkins pipeline-as-code, GitHub branching strategies, and JFrog Artifactory artifact lifecycle management.
- Familiarity with Agile methodologies and modern DevOps practices.
- Experience with Nexthink, Microsoft Intune, Windows 365, and Microsoft Power Platform.
- Extensive custom PowerShell and Bash scripting experience, including writing XML based user interfaces.
- Proximity to Wheeling, IL for occasional on-site lab work.
Technical Stack
- Jenkins, GitHub, Artifactory
- PowerShell, Bash
- APIs (Microsoft Graph, Nexthink, Jamf)
- Nexthink, Intune, Windows 365, Microsoft Power Platform
Benefits & Compensation
- Compensation: $92,560.00 - 166,465.00 annually.
Work Mode
This is a hybrid position based in Wheeling, IL.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
