At MetroStar, we are looking for a Sr. Desktop Engineer I to manage and secure enterprise Windows and macOS environments supporting a high-visibility, mission-critical federal customer. You will play a critical role in ensuring operational stability, accelerating delivery, and strengthening the customer’s ability to execute their mission through disciplined operations and immediate contribution within an Agile execution model.
What You'll Do
- Work as part of a collaborative and high-performing team delivering technical solutions within the highest levels of the federal government.
- Manage endpoint imaging, patching, and vulnerability remediation across enterprise environments.
- Support and operate enterprise endpoint management tools and platforms.
- Resolve Tier 3 endpoint issues in support of a service desk and mission operations.
- Maintain secure, compliant Windows and macOS client environments.
- Participate actively in Agile execution and continuous improvement activities.
- Communicate technical issues, solutions, and risks clearly with stakeholders.
- Establish and maintain a high level of customer trust and confidence through technical expertise and reliability.
- Apply creativity and sound engineering judgment to deliver innovative solutions aligned to customer needs.
What We're Looking For
- Active Top Secret clearance with current or previously held SCI access.
- Required technical certifications include Microsoft MD-102 and Security+.
- Possess DoD 8140 certification aligned to the 451 System Administrator work role, such as Security+, Cloud+, SSCP, CASP+, or CISSP.
- 5+ years of experience in IT with a primary focus on endpoint and client device management across Windows 11, macOS Sequoia and Tahoe, and Apple iOS environments.
- Hands-on experience performing OS imaging, patch management, performance troubleshooting, and vulnerability remediation in enterprise environments.
- Demonstrated experience managing the full lifecycle of endpoint devices, including provisioning, configuration, maintenance, and decommissioning.
- Operational experience providing Tier 3 endpoint support, including advanced troubleshooting and issue resolution.
- Hands-on experience administering endpoint management platforms, such as Microsoft Endpoint Configuration Manager, Microsoft Intune, Jamf, Tanium, or BigFix.
- Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.
Nice to Have
- Bachelor’s or Associate’s degree in an IT-related field is preferred. Relevant experience may substitute for education requirements.
Technical Stack
- Windows
- macOS
- Microsoft Endpoint Configuration Manager
- Microsoft Intune
- Jamf
- Tanium
- BigFix
- Apple iOS
Team & Environment
You will be part of a collaborative and high-performing team delivering technical solutions.
Benefits & Compensation
- Compensation range: $147,000 - $193,000
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
Work Mode
This position is onsite.
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
