The Sr. Desktop Engineer I is responsible for maintaining secure and compliant endpoint environments across Windows and macOS platforms in a high-security federal setting. This role emphasizes operational reliability, rapid technical delivery, and active participation in Agile methodologies to support critical government missions.
Responsibilities
- Collaborate within a high-performing team to deliver technical solutions for senior levels of the federal government
- Oversee endpoint imaging, system patching, and remediation of security vulnerabilities across enterprise networks
- Operate and support enterprise-grade endpoint management tools and platforms
- Resolve complex Tier 3 technical issues to support service desk functions and mission-critical operations
- Ensure Windows and macOS client systems remain secure and compliant with regulatory standards
- Engage in Agile workflows and continuous improvement initiatives
- Clearly communicate technical challenges, resolutions, and potential risks to stakeholders
- Build and maintain strong customer trust through consistent technical performance and reliability
- Apply innovative engineering approaches and sound judgment to meet mission-specific requirements
Requirements
- Active Top Secret clearance with current or prior SCI eligibility
- Hold Microsoft MD-102 and Security+ certifications
- Possess a DoD 8140-compliant certification for the 451 System Administrator role, such as Security+, Cloud+, SSCP, CASP+, or CISSP
- Minimum of 5 years of IT experience focused on managing endpoints and client devices in Windows 11, macOS Sequoia, macOS Tahoe, and Apple iOS environments
- Proven hands-on experience with OS imaging, patch management, performance troubleshooting, and vulnerability remediation in large-scale environments
- Demonstrated experience managing the full lifecycle of endpoint devices including provisioning, configuration, maintenance, and decommissioning
- Operational background in delivering Tier 3 endpoint support with advanced troubleshooting capabilities
- Direct experience administering endpoint management platforms such as Microsoft Endpoint Configuration Manager, Microsoft Intune, Jamf, Tanium, or BigFix
- Ability to integrate quickly and contribute effectively in a mission-critical operational environment with minimal onboarding time
Nice to Have
- Bachelor’s or Associate’s degree in an IT-related field preferred; relevant professional experience may be considered in lieu of formal education
Tech Stack
Windows 11, macOS Sequoia, macOS Tahoe, Apple iOS, Microsoft Endpoint Configuration Manager, Microsoft Intune, Jamf, Tanium, BigFix
Benefits
- Health, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Parental leave and dependent care benefits
- Flexible work arrangements
- Professional development and training opportunities
- Employee assistance and wellness programs
Compensation
Annual salary range of $147,000 to $193,000. Includes performance-based bonuses, company-paid training and certifications, referral bonuses, and additional incentives tied to individual and organizational performance.
Work Arrangement
Onsite with flexible work arrangements available
Team
Part of a collaborative, high-performing team delivering technical solutions to the highest levels of the federal government
- Focus on people and customer value
- Deep commitment to employee well-being and development
- Two-decade history of assembling top-tier technical teams
- Comprehensive benefits, professional growth support, and meaningful time off
Additional Information
- This role is designated as essential personnel, requiring availability during government shutdowns, emergencies, or other critical operational periods
- Active Top Secret clearance with current or previously held SCI access is mandatory
- Candidate must verify identity and eligibility to work in the United States upon hire
- Applications are accepted on a rolling basis until the position is filled
- Employment decisions are made based on merit, with equal consideration for all applicants regardless of sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, protected veteran status, or any other status protected by applicable laws
