The Deployment Engineer will join Avoca's remote team to deploy, integrate, and maintain Avoca’s voice agent products in customer environments. This role requires strong technical expertise, root-cause analysis skills, and clear communication to ensure reliable operation in complex production systems.
Responsibilities
- Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures.
- Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows.
- Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges.
- Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions.
- Monitor and optimize product performance in production environments leveraging LLMs and distributed systems.
- Communicate complex technical issues clearly to both technical and non-technical stakeholders.
- Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency.
- Take initiative to improve deployment tooling, reliability, and system observability.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Hands-on experience with Microservices architectures.
- Hands-on experience with APIs.
- Hands-on experience with SQL / NoSQL databases.
- Hands-on experience with Networking and distributed systems.
- Experience diagnosing and debugging production systems and integration environments.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
Preferred Qualifications
- Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications.
- Experience in customer-facing technical roles.
Technical Stack
Microservices architectures, APIs, SQL, NoSQL databases, Networking, Distributed systems, Large Language Models (LLMs), LLM-powered applications
Benefits
- Work remotely while collaborating with a high-performing team across US time zones.
- Join a fast-moving startup environment where engineers have real ownership and impact.
- Contribute to cutting-edge voice agent technology transforming service industries.
- Solve challenging real-world AI deployment problems at scale.
- Continuous learning and growth in a high-velocity, innovation-driven culture.
Work Arrangement
Remote (Country) — India — Remote work within India, collaborating across US time zones.
