Responsibilities
- Develop expertise in the organization’s data landscape and customer architectures to provide technical oversight during implementation
- Support customer onboarding and ensure smooth ingestion of sponsor-specific data sources
- Collect and validate source data specifications, guide dataset preparation, and map customer data to internal standards
- Configure, test, and maintain API integrations; gather requirements, support upgrades, and update integrations post-implementation
- Review customer data quality, advise on notifications, and ensure reliable data flow
- Establish best practices for data exchange, monitoring, troubleshooting, and regulatory compliance (HIPAA)
- Perform root-cause analysis and lead resolution of integration issues
- Collaborate with IT, business units, vendors, and engineering teams to implement integration best practices
- Drive continuous improvement through optimized delivery playbooks, checklists, and automation tools
- Maintain a commercial focus, delivering value to customers while supporting change initiatives, product releases, and cross-functional priorities
Additional Information
- Excellent spoken and written English language skills
