Responsibilities
- Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:
- Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
- Hypothesis & initiative valuation to inform prioritization
- Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
- Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
- Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience
Requirements
- 2+ years of experience in data analytics, business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
- SQL, Excel
- applied statistics (test design & measurement, multivariate analysis, modeling)
- subscription-based metrics (retention/churn, LTV)
- sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
- breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficiently
- transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
- strong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business
Benefits
- Competitive salary
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you're encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
