DSV is looking for a Customs Assistant to manage daily customs administration, vetting, and clearance processes. This role is central to ensuring compliance with standard operating procedures and key performance indicators while actively supporting operational improvements.
What You'll Do
- Check the daily workbench and workload allocation, actioning all jobs based on priority and within allowed KPI.
- Follow SOP for vetting, compiling, and Customs Administration, checking special customer instructions.
- Report irregularities as per SOP and escalate missing Customs clearance documents when necessary.
- Attend to customer Pre-lodge/customs activities and queries, sending jobs into pre-lodge/customs.
- Actively participate in projects for process improvements.
- Meet or exceed individual performance expectations as defined in SLA.
- Deliver set personal targets for Productivity, Timeliness, and Accuracy, as well as attendance and behavior.
- Own personal development in line with DSV's performance review process.
- Perform tasks to support DSV's objectives regarding quality, health, safety, and environment.
- Ensure day-to-day activities embrace sustainability/health and safety, reducing environmental impact and workplace incidents.
- Be a Team Player, willing to be assigned to a different team or operating hours based on business need.
What We're Looking For
- Proven experience in customs administration, vetting, and clearance processes.
- Ability to follow detailed SOPs and deliver work within strict KPI targets.
- Strong communication skills for customer queries and escalation procedures.
- Commitment to personal performance, development, and adherence to workplace policies.
- Ability to work collaboratively as a team player under direction.
- Adaptability to DSV's culture and a commitment to its values and behaviors.
Team & Environment
You will work under the direction of a Team Leader within a performance-focused, collaborative, and inclusive environment. DSV respects different cultures and the dignity and rights of every individual.
Work Mode
This is a local-country, on-site position.
DSV is an equal opportunity employer.
