MindFriend is looking for a Customer Support Specialist to deliver efficient and compassionate support to clients and clinicians using our telehealth platform. This remote role focuses on resolving user inquiries and ensuring a seamless experience across all aspects of platform use.
What You'll Do
- Respond to client and clinician enquiries via email, chat, and support channels
- Assist users with booking appointments, account access, and payment issues
- Provide guidance on using the platform (video calls, scheduling, profiles)
- Troubleshoot basic technical issues and escalate complex cases when required
- Maintain accurate records of support requests
- Ensure a professional, empathetic, and confidential approach when dealing with users
Work Mode
Global remote position with no location restrictions.
