Responsibilities
- Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
- Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests
- Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
- Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution
- Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
- Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability
- Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience
- Share knowledge, feedback, and best practices that raise the bar for the entire support team
- Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams
Benefits
- comprehensive health coverage
- remote work
- WFH Stipend
- unlimited PTO
- plus extra fun perks
Work Arrangement
Remote (Worldwide)
Team
Team size: low hundreds. Structure: remote-first, global company
Additional Information
- This is a full-time role, with shifts that vary between 7:00 AM – 4:00 PM or 11:00 AM – 8:00 PM PST.
- Our Customer Support team provides 24/7, 365-day support to restaurant owners and their guests, so open weekend availability and flexibility to work both morning and evening shifts are required.
