Paired is looking for a Customer Support & Operations Specialist to serve as the voice of our brand and help users navigate our apps. This versatile role combines frontline customer support with essential operational tasks in a fast-paced startup environment.
What You'll Do
- Provide exceptional email-based customer support through Intercom, managing tickets and setting up automations.
- Handle operational tasks including CRM updates, documentation maintenance, and creating customer support templates.
- Respond to app store reviews and social media comments using appropriate templates and brand voice.
- Provide part-time weekend coverage for urgent customer issues and time-sensitive matters.
- Collaborate effectively via Slack and handle ad-hoc operational tasks as the business evolves.
What We're Looking For
- 2+ years of customer support experience with consumer-facing mobile apps.
- Proven experience with Intercom including ticket management and automation setup.
- Strong written communication skills with attention to detail.
- Experience managing multiple operational tasks simultaneously.
- Proficiency with CRM systems and customer data management.
- Comfortable working in Slack and collaborative team environments.
- Flexibility to work weekends on a part-time basis when needed.
- Self-starter mentality with ability to work independently in a remote environment.
Technical Stack
- Intercom
- CRM systems
Benefits & Compensation
- Remote Working for a US Company
- Exposure to new technology & trends
- Competitive Salary
Work Mode
This is a global, fully remote position.
Paired is an equal opportunity employer.
