Welltech is looking for a Customer Support Designer to shape how our customers experience support. You will improve journeys across help centers, chatbots, self-service portals, and agent-facing tools. This hybrid role bridges UX design, content strategy, and customer support systems, crafting intuitive, human-centered experiences at scale.

What You'll Do

Analyze customer support journeys and identify pain points across digital and human touchpoints.
Design user-centered improvements for help center content and structure.
Design user-centered improvements for support flows like contact forms, self-service tools, and intuitive chatbot flows.
Design user-centered improvements for internal tools and dashboards used by support agents.
Collaborate with support agents to understand workflows and co-create better tooling or UI layouts.
Collaborate on the development of AI-powered tools for agents and self-service solutions.
Use customer feedback, metrics, and usability testing to iterate on designs.
Design wireframes, user flows, prototypes, and documentation to communicate ideas.
Partner with product, engineering, and content teams to ship high-impact improvements.
Advocate for accessibility, consistency, and scalability across all support experiences.

What We're Looking For

2–5+ years of experience in UX design, service design, or product design.
Strong portfolio demonstrating problem-solving in customer-facing or operational systems.
Comfortable designing for both user-facing and internal operational tools.
Empathy for customer and agent needs, and a drive to make complex systems simple.
Excellent communication and collaboration skills.
Proficiency with design tools like Figma, Sketch, or Adobe XD.

Nice to Have

Familiarity with customer support platforms like Zendesk, Intercom, or Freshdesk.
Basic understanding of HTML/CSS and how front-end changes affect support platforms.
Background in service design or systems thinking.

Technical Stack

Figma
Sketch
Adobe XD

Team & Environment

You will join a team of over 800+ professionals and work closely with customer support, product design, engineering, and operations teams.

Benefits & Compensation

Full relocation support to Cyprus provided.

Work Mode

This is a global position. We welcome applicants worldwide, including the UK.

Company Culture

At Welltech, we champion both personal and professional development. Everyone is empowered to make an impact. We're results-driven, focused on making a difference. We are Well-Makers, building a healthier, happier world—step by step.