Responsibilities
- Lead customer conversations with clarity and empathy, ensuring efficient call management and issue resolution.
- Recognize customers at risk of leaving and apply targeted strategies to improve retention.
- Evaluate customer needs and suggest appropriate products or services to support team sales goals.
- Maintain accurate and up-to-date customer records to ensure continuity and quality of service.
- Handle difficult service challenges with a constructive and solution-focused mindset.
- Perform additional duties as assigned.
Requirements
- Demonstrated experience in sales, customer retention, or performance-based support roles.
- Fluent English communication skills, both spoken and written, with a professional telephone demeanor.
- Familiarity with CRM platforms and standard office productivity tools.
- Capable of managing multiple tasks and adapting to varied customer behaviors under pressure.
- Willingness to work weekend shifts as required.
Nice to Have
- Background in medical or healthcare-related customer service is strongly preferred.
Work Arrangement
remote
Responsibilities
- Lead customer interactions efficiently while maintaining a professional, empathetic tone.
- Identify at-risk customers and apply problem-solving strategies to reduce churn.
- Analyze customer needs to recommend relevant products and services, meeting team growth targets.
- Document customer records to ensure a seamless experience.
- Address complex service issues with a positive, solutions-oriented approach.
- And other tasks
Required
- Proven track record in sales, retention, or a metrics-driven customer service environment.
- Native-level English (written and verbal) with a strong professional phone presence.
- Proficient in CRM software and standard office applications.
- Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
- Availability to work weekends.
Preferred
Previous experience in the Medical or Healthcare sectors is highly preferred.
