Spreetail is hiring a Customer Success Specialist - Mandarin Speaking

About the Role

Role details below.

Responsibilities

• Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.
• Support of daily operations: Coordination of delivery dates
• Support of daily operations: Handling of complaints and Return & Reship requests
• Support of daily operations: Maintenance of existing customer relationships and master data
• Support of daily operations: Order entry and order management
• Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
• Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.
• Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

Requirements

• Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.
• Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.
• Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
• Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
• Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.

Work Arrangement

Remote (Worldwide)

Additional Information

• Spreetail will only contact you through Lever or the spreetail.com domain.
• Spreetail will never ask candidates for money during the recruitment process.
• Emails from @spreetailjobs.com are fraudulent.
• Language requirement: Must speak and write fluently in both Mandarin and English.