Curology is looking for a Customer Success Specialist to play an integral role in creating exceptional patient experiences. This position focuses on providing knowledgeable, empathetic, and timely resolutions via email, chat, and phone, while also supporting administrative and operational functions to drive team performance.
What You'll Do
- Deliver empathetic, personalized, detail-oriented solutions to patients via Customer Success channels of communication (including Email, SMS, Live Chat, Phone, and Social)
- Practice active listening, patience, and empathy when addressing patient needs
- Use problem-solving and analytical skills to follow proper steps, complete tasks, and communicate correct information to patients
- Troubleshoot and creatively resolve patient issues with the utmost care and respect
- Maintain knowledge of Curology product offerings and Customer Success best practices
- Collaborate with team members to provide the optimal patient experience
- Share patient feedback and insights to team members and leaders to continuously improve and evolve the patient experience
- Meet productivity, customer satisfaction, and quality standards as outlined by leadership
- Build effective cross-functional partnerships required to support a seamless patient experience
- Exude a positive mindset to promote a happy team culture and an outstanding patient experience
What We're Looking For
- Ability to work in an office work environment, sitting at a desk
- Availability for evening and weekend hours
- Excellent interpersonal communication and comprehension skills
- Commitment to protecting patient confidentiality and other records
- Ability to quickly learn new software programs and systems
- Outstanding problem-solving abilities
- Self-disciplined and motivated to achieve goals
- Maintains an upbeat and enthusiastic attitude, even under pressure
- Demonstrates commitment to fostering a highly supportive and collaborative workplace culture
Nice to Have
- Previous experience handling a high volume of customer support tickets via email or other written communication
- 2+ years of experience in a customer service focused environment
Benefits & Compensation
- Competitive compensation at $20/hour
- Employee donation matching program
- Culture Committee and employee resource groups for virtual and in-person connectivity
- Complimentary VIP Subscription to Curology or Agency, plus online retail discount
Work Mode
This is an onsite role.
Curology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, ancestry, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, disability status, military or veteran status, or any other characteristic protected by federal, state, or local law.
