Pearl is looking for a Customer Success Representative to join our team. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and delivering high-quality support across phone, email, and chat channels.
What You'll Do
- Respond to customer inquiries via phone, email, and chat.
- Provide clear, accurate product or service information.
- Troubleshoot and resolve customer issues efficiently.
- Maintain a polished, empathetic communication tone.
- Escalate complex cases to supervisors or specialized teams.
- Log all customer interactions and case details accurately in the CRM.
- Track recurring issues and flag high-priority cases.
- Gather customer feedback and communicate insights to leadership.
- Suggest improvements to workflows and processes.
- Stay up to date on product or service updates.
What We're Looking For
- Excellent communication skills.
- Solutions-oriented mindset.
- Ability to maintain professionalism and empathy under pressure.
- Strong English communication and customer service background.
Technical Stack
- CRM
Team & Environment
You will work within a team structure where you escalate complex cases to supervisors or specialized teams.
Work Mode
This is a fully remote position. We are hiring in the Philippines (primary), LATAM (Mexico, Colombia, Brazil, Argentina), and other remote regions with strong English communication and customer service backgrounds.
Pearl connects you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
