About the Role
This role is responsible for managing relationships with enterprise customers, driving product utilization, identifying growth opportunities, and serving as a trusted advisor to ensure ongoing success and renewal.
Responsibilities
- Serve as the primary point of contact for enterprise clients post-onboarding
- Monitor customer health metrics and proactively address risks
- Develop success plans tailored to client business objectives
- Conduct regular business reviews to assess progress and value realization
- Collaborate with internal teams to resolve complex issues
- Identify expansion opportunities within existing accounts
- Advocate for customer needs in product and service improvements
- Onboard new stakeholders within existing client organizations
- Track and report on customer usage and engagement trends
- Ensure timely resolution of support escalations
- Maintain accurate account records in CRM systems
- Coordinate training sessions for client teams
- Support contract renewal processes with data-driven insights
- Gather and share customer feedback with product teams
- Promote best practices for platform utilization
- Manage customer expectations during critical incidents
- Escalate technical or service issues appropriately
- Stay informed about client industry developments
- Align success strategies with customer lifecycle stages
- Drive adoption across underutilized features
- Foster strong executive-level relationships
- Document customer interactions and action items
- Partner with sales on upsell initiatives
- Ensure compliance with service level agreements
- Contribute to customer reference programs
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Enterprise Customer Success team
What You’ll Do
- Own the end-to-end success journey for assigned enterprise clients
- Act as a strategic advisor to help customers achieve their goals using the platform
Who You Are
- A proactive relationship builder with a track record in enterprise customer success
- Comfortable using data to guide conversations and influence outcomes
Available
