TutorSpace GmbH is looking for a Customer Success Manager (DACH) (m/w/d) to ensure high customer satisfaction for parents and students while helping to shape the future of our fast-growing educational platform. You will be a key player in our mission to enable every student to reach their full potential.
What You'll Do
- Serve as the primary point of contact for parents and students, ensuring high customer satisfaction via phone, email, and WhatsApp.
- Help customers find optimal solutions and advise them on contract renewals and required lesson volumes.
- Coordinate closely with the tutor and educational consultant team.
- Help the company better understand customers and continuously improve processes and workflows.
- Write analyses, reports, and evaluations.
What We're Looking For
- A desire to improve the world through education.
- Native or accent-free command of the German language.
- You enjoy informing customers about options and selling additional tutoring packages.
- An understanding of human behavior and needs, and enjoyment in helping them with educational solutions.
- You enjoy communicating and can empathize with every customer. You patiently find the right solution for every problem.
- You know how to structure yourself and keep a cool head and overview even in stressful moments.
Nice to Have
- Experience in sales, customer service, or similar positions in high-performing, cross-functional teams.
- Bachelor's, Master's, or MBA degree from a top-tier university.
- Additional languages are a plus.
Team & Environment
You will coordinate closely with the tutor and educational consultant team.
Benefits & Compensation
- You will help shape the future of an educational platform that will help thousands of students from the beginning.
- We trust you with a lot of personal responsibility from day one and you have direct influence on company development.
- You are not selling drugs or junk, but a product that positively impacts customers' lives.
- We help you develop professionally and personally and pursue a career according to your ideas.
- You have flexible working hours on-site and receive an attractive annual gross salary - overpayment depends on your individual profile.
Work Mode
This is a hybrid position based in Deutschland, with remote work possible.
