Leap Tools is looking for a Customer Success Manager who will manage the customer life cycle for our largest customers. You will be directly responsible for key metrics like Customer Health, Retention, and Expansion, and serve as a key voice of our customers to internal teams.

What You'll Do

Manage the customer life cycle for our largest enterprise customers.
Be responsible for key metrics such as Customer Health, Retention, and Expansion.
Become a trusted partner to your customers to understand their needs and help them achieve their goals.
Engage as a mentor across the wider Customer Success team.
Serve as a key voice of our customers to our internal teams—including Product, Sales, and Leadership.
Partner with other internal teams to drive best-in-class customer experiences.
Maintain impeccable records in our Customer Success software.
Actively and routinely engage with your customers to assess their priorities and identify opportunities.
Be a customer advocate within our organization, documenting requests and issues.
Identify areas we can improve for our customers.

What We're Looking For

At least 1 year of experience in a Customer Success or Account Management role.
Direct experience working with Enterprise customers and managing a book of business.
Can quickly learn and prioritize technically complex processes and tasks.
Professional and comfortable engaging C-suite executives.
Can manage tight deadlines.
Comfortable in the Google Workspace (including spreadsheets and Google Docs), and with Salesforce.
Clear communication skills, both written and verbal.