Descartes is looking for an experienced Customer Success Manager to strengthen our fantastic EMEA team. You will be the central point of contact for our customers, ensuring the long-term success of our solutions and making a significant contribution to customer satisfaction, retention, and overall company growth.
What You'll Do
- Build and maintain long-term relationships with B2B customers to ensure they gain maximum value from our solutions
- Support customers during the implementation and optimization of EDI processes
- Act as the main point of contact for customer inquiries, escalations, and issue resolution
- Work closely with internal teams like Sales, Product Management, and Support to best meet customer needs
- Analyze customer data to identify optimization potential as well as upselling and cross-selling opportunities
- Collect customer feedback and collaborate with the product team to continuously improve our offerings
What We're Looking For
- At least 3–5 years of professional experience in Customer Success, Account Management, or Customer Service in a B2B environment
- In-depth knowledge of Electronic Data Interchange (EDI)
- Excellent written and verbal communication skills in Dutch and English
- Strong analytical abilities to identify and implement strategic customer solutions
- Experience working with ERP/CRM tools and a good understanding of IT and business processes
- Self-motivated with a passion for customer satisfaction and retention
Nice to Have
- Experience in SaaS, logistics, supply chain, or retail
- German, French, and Italian language skills
Technical Stack
- ERP/CRM tools
Team & Environment
You'll be part of an international, growth-oriented, and highly engaged team of experts.
Benefits & Compensation
- Work with key Descartes customers and directly influence their success
- Be part of an international, growth-oriented, and highly engaged team
- A dynamic and challenging role in a flexible and collaborative environment
- Competitive compensation, great benefits, remote and flexible work hours
- Opportunity to join a company on an awesome mission with a great existing team and trajectory
- TEAM focused culture that invests in people and creates opportunities for advancement
- Work-life balance and an environment with the space to take ownership, be heard, and carve a path for your individual accomplishments
Work Mode
This is a hybrid position based in the EMEA region.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.
