About the Role
The position focuses on guiding enterprise clients to achieve strategic goals using technology solutions, ensuring satisfaction, retention, and expansion through proactive engagement and performance tracking.
Responsibilities
- Serve as a trusted advisor to enterprise clients throughout their lifecycle
- Monitor client health metrics and proactively address risks
- Guide customers in maximizing platform utilization and achieving business outcomes
- Lead regular strategic business reviews with stakeholders
- Collaborate with support and technical teams to resolve complex issues
- Identify expansion opportunities aligned with customer goals
- Track and report on key success indicators and adoption trends
- Facilitate onboarding and transition processes for new accounts
- Develop customer-specific success plans based on business objectives
- Advocate for client needs internally to influence product direction
- Manage multiple accounts with varying levels of complexity
- Maintain accurate records in CRM systems for all client interactions
- Coordinate cross-functional resources during critical customer moments
- Drive renewal readiness and support contract extension efforts
- Stay current on industry trends and platform updates
Nice to Have
- Experience in enterprise software or IT service management
- Background in technology consulting or implementation services
- Knowledge of workflow automation platforms
- Certifications in customer success or project management
- Prior work with digital transformation initiatives
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on location and role requirements
Team
Part of a global customer success team focused on client retention and expansion
About the Team
- This group supports clients across industries by ensuring platform value realization and long-term engagement.
- Team members combine technical insight with business acumen to drive measurable outcomes.
What You’ll Achieve
- Build lasting relationships with key decision-makers.
- Enable organizations to streamline operations through technology adoption.
- Contribute to customer retention and revenue growth metrics.
May be available for qualified candidates depending on role and location
