Granicus is seeking a Customer Success Consultant to proactively guide our clients toward successful outcomes through our platform. You will serve as a strategic partner, ensuring they maximize the value of their investment and achieve their business goals.
What You'll Do
- Build and maintain strong, trusted relationships with a portfolio of clients.
- Proactively monitor client health and product adoption to identify risks and opportunities.
- Conduct strategic business reviews to align on goals, demonstrate value, and secure renewals.
- Act as the client's primary point of escalation, coordinating internal resources to resolve issues.
- Analyze usage data to provide insights and recommendations for optimization.
- Collaborate with Sales, Support, and Product teams to advocate for client needs.
What We're Looking For
- Proven experience in a customer success, account management, or consulting role.
- Strong ability to understand client business objectives and translate them into success plans.
- Excellent communication, presentation, and relationship-building skills.
- Analytical mindset with the ability to interpret data and tell a compelling story.
- Self-motivated and disciplined, capable of thriving in a fully remote environment.
Work Mode
This is a fully remote position based in Costa Rica. Candidates must be legally authorized to work in Costa Rica.
Granicus is an equal opportunity employer.
