ReWorks Solutions seeks a Customer Service/Admin Assistant to join our team. This is a full-time remote role based in South Africa, requiring you to work US hours. You will be the primary point of contact for clients, managing communications and providing essential administrative support.

What You'll Do

Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner.
Schedule, reschedule, and confirm appointments using scheduling software.
Maintain an up-to-date appointment calendar.
Provide clients with relevant information about services, procedures, and required documentation.
Follow up with clients for reminders, missed appointments, or waitlist opportunities.
Collaborate with internal teams to ensure accurate scheduling and client satisfaction.
Update and maintain accurate client records and communication logs.
Assist with administrative tasks such as data entry, report generation, and document management.
Uphold privacy and confidentiality standards in accordance with internal policies.

What We're Looking For

Previous experience in customer service, scheduling, or administrative support.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in using scheduling or CRM software.
Excellent organizational skills and attention to detail.
Comfortable working independently and as part of a team.
Tech-savvy with proficiency in Microsoft Office or Google Workspace.
High level of initiative, accountability, and responsiveness.
Customer service mindset with a positive, solution-oriented approach.