The Customer Service Technician at Brightspeed is responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. This role also involves maintaining and repairing outside plant facilities within assigned geographic areas and requires flexibility in working hours, including weekends and holidays.
What You'll Do
- Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
- Performing maintenance and repair on outside plant facilities
- Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
What We're Looking For
- Performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
- Maintaining and repairing outside plant facilities within assigned geographic service areas
- Climbing poles
- Using a shovel and pick to dig up and bury cable
- Working in utility access holes or controlled environmental vaults (CEV)
- Locating buried telephone cables
- Observing all safety rules and regulations
- Working varying shifts that include mandatory overtime, weekends, and holidays
Work Mode
- Work requires availability for varying shifts including mandatory overtime, weekends, and holidays
