Responsibilities
- Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
- Care for customer satisfaction and ensure that issues are resolved.
- Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Requirements
- Passionate about Via's mission to enable access to mobility and reduce the world's carbon footprint
- Fluent in German and English (C1 or C2)
- A strong communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone
- Calm under pressure and able to think on your feet
- Technology-savvy and comfortable working with modern IT tools
- Flexible and adaptable across different shifts
Benefits
- 100% work from home, as long as you're based in England
- State-of-the-art hardware provided so you can work worry-free
- £14.75/h base pay for a 40-hour work week, with additional earnings depending on shifts and hours worked
- 28 days of vacation inclusive of public holidays
- The opportunity to work for a company with a strong mission of improving the quality of life for those who need it most
Work Arrangement
Remote (Country)
Additional Information
- Fluent in German and English (C1 or C2)
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
- Flexible and adaptable across different shifts; some availability outside standard hours required to support 24/7 operations
- State-of-the-art hardware provided
- Role requires being based in England
