Concentrix is looking for a Customer Service Representative (French-speaking) to join our team supporting a leading pet retail client. You will play a key role in fulfilling client expectations for operational excellence by meeting high targets for quality, efficiency, and customer journey improvement.

What You'll Do

Assist clients via inbound calls and email by answering inquiries and attending to potential requests.
Become a specialist in our client’s products and services.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information using the right tools.
Give real-time, accurate information that empowers customers to make decisions.
Listen to customers' unique situations and acknowledge their needs.
Go beyond service expectations to create memorable experiences customers will share.

What We're Looking For

A high level of French proficiency, both written and oral.
Fluent English skills (at least B2 level).
Excellent communication skills coupled with empathy, team spirit, and a customer-oriented attitude.
Knowledge of the MS Office package.
A positive and can-do attitude.
Legal authorization to work in Portugal.

Nice to Have

Previous experience in Customer Service.
Familiarity with pet-related products and services.

Technical Stack

MS Office

Benefits & Compensation

Full-time position with indefinite contracts (negotiable depending on experience and client needs).
Competitive salary and performance bonus.
Remote work within Portugal.
Bring-a-friend (referral) bonus opportunities.
Fully paid training on the company and the project.
Career development programs.