Superior Fence & Rail is looking for a Customer Service Representative / Dispatcher to support daily operations remotely. In this role, you will manage inbound customer inquiries, schedule cleaning appointments, and support communication and retention efforts for a residential cleaning franchise.
What You'll Do
- Answer inbound calls, website inquiries, and customer requests for cleaning services.
- Collect and record key client information and service needs.
- Convert incoming inquiries into scheduled cleaning appointments.
- Schedule new cleaning appointments and recurring services.
- Coordinate daily cleaning routes with available teams.
- Handle rescheduling requests and manage calendar changes efficiently.
- Maintain clear and professional communication with customers.
- Confirm appointments and send reminders when needed.
- Support customer retention through follow-ups and service feedback.
- Receive and document service issues or customer complaints.
- Provide initial support and reassurance to customers.
- Escalate service concerns to management when required.
- Maintain accurate customer records and appointment details in the CRM.
- Update service logs, notes, and customer communication records.
- Support general administrative tasks to keep operations organized.
What We're Looking For
- Minimum 2 years of experience in customer service, client support, or service-based business environments.
- At least 2 years of experience coordinating appointments, service schedules, or operational calendars.
- At least 2 years of experience handling high volumes of inbound inquiries and follow-ups via phone, email, or messaging platforms.
- Minimum 2 years of experience using CRM systems or scheduling tools to manage customer data and appointments.
- Minimum 2 years of experience managing multiple service requests, appointments, or client interactions simultaneously.
Benefits & Compensation
- Salary: $1,250 to $1,500 USD per month.
Work Mode
This role is remote and open to global candidates.
